Returns Policy & Complaints

Returns Policy

You have the duty to see if the condition and quantity of the products meets your order.
If not, you should inform The Throw Shop as soon as possible,
but at least within seven (7) days after receipt of the products, or at least within a reasonable time frame.
Please inform us in writing and with a motivation.
If it is proven that the products do not meet the necessary standards, The Throw Shop will replace the products.

Returns Instructions:

By Mail:
You can return products on this address:

The Throw Shop
Paardenmarkt 34
1871 CW  Schoorl
The Netherlands.

Package the merchandise to prevent damage.
Send the merchandise using registered post or other secure method of delivery,
retaining the receipt until you have received credit for your return.
Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid.
Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged,
faulty or incorrectly supplied goods.
You must return the goods, together with their packaging, in the same condition as supplied to you.
Returns are sent at your risk.